If you purchase something from us that does not fit your project as you expected, we will be happy to refund the full amount within 30 days of payment, whether an initial purchase or a renewal payment.
We only offer premium support to current customers so we encourage you to seek support for any issues you may be experiencing prior to submitting a full refund request. Our support team successfully answers many customer questions, clarifying complexities and helping overcome a variety of challenges.
Request a full refund
If you would prefer a full refund instead of canceling future subscription payments—or if you do not have a subscription type of license—please fill out the refund request form and our support staff will help you out.
Please include your original order numbers and let us know which products you’d to refund, all of which you can find in the Recent Orders section of your account.
And, if you wouldn’t mind, we’d love to know if the refund is about anything in particular about the plugins or the support experience. If you take a moment to include that in the request, we’d really appreciate it. We use that feedback to find new and better ways to create a better product and improve our service.
We’ll miss you, of course, but hopefully we can earn back your business in the future — we’ll be here for you.